Privacy Policy
Last updated: June 2025
Rexo Fabrics (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with us via WhatsApp, phone, or in-store.
Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, phone number, email address, and delivery address provided when you contact us, place an order, or fill out our contact form.
- Communication Data: Messages, enquiries, and correspondence sent via WhatsApp, phone call, email, or our website contact form.
- Usage Data: Non-identifiable browsing information such as pages visited, time spent on the site, and referring URL — collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and process fabric orders
- To communicate with you about your orders, deliveries, and requests
- To improve our website, products, and customer service
- To send occasional promotional offers or updates (only with your consent)
- To comply with applicable legal and regulatory obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only:
- With delivery partners solely for the purpose of fulfilling your order
- When required by law or to protect our legal rights
- With your explicit consent
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your personal data
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us using the details below.
Cookies
Our website may use minimal cookies for analytics and performance purposes. You can control cookie preferences through your browser settings.
Third-Party Services
We may use third-party services (e.g., WhatsApp, Google Analytics) that collect, monitor, and process data in accordance with their own privacy policies. We encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Phone / WhatsApp: 0208 195 654 / 0549 457 788
- Email: info@rexofabrics.com
- In Person: Visit our shop — details on our Contact page.